Refund Policy
At Brooklyn Phones, we stand behind the quality of our service and the devices we sell. This Refund Policy outlines the conditions under which we accept returns and process refunds. Please read this policy carefully before making a purchase or booking a service.
Solution Services
All solutions carried out by Brooklyn Phones come with a service warranty. If the same fault re-occurs within the warranty period, we will re-examine and re-fix the device at no additional cost. Refunds for repair services are only issued in the following circumstances:
- We are unable to fix the reported fault
- The fault reoccurs within the warranty period and cannot be resolved
- The service was carried out incorrectly due to technician error.
Refunds will not be issued if the device sustains new damage after the service or if the fault is unrelated to the original service requested.
Device Purchases
If you have purchased a device from Brooklyn Phones and wish to return it, the following conditions apply:
- The return request must be made within 7 days of purchase
- The device must be in its original condition, with no additional damage
- Proof of purchase is required for all returns
- Devices that have been tampered with or damaged after purchase are not eligible for a return
Once the returned device is inspected and approved, a full refund or exchange will be processed within 5 to 7 business days.
Device Sales (Selling to Us)
If you have sold a device to Brooklyn Phones, the transaction is considered final once payment has been issued. We do not offer returns or reversals on completed purchase transactions.
Non-Refundable Items
The following are non-refundable under all circumstances:
- Diagnostic or assessment fees
- Accessories and spare parts once installed
- Devices with physical damage caused after the solution or purchase
How to Request a Refund
To request a refund or return, please contact us within the eligible period with your proof of purchase and a description of the issue. Our team will review your request and respond within 2 business days.
Contact Us
For any refund or return enquiries, please reach out to us:
Phone: 347-342-1400