Warranty & Service Policy
At Brooklyn Phones, we take pride in the quality of every service we carry out. This Warranty & service Policy outlines the coverage, conditions, and limitations that apply to all devices we fix and device purchases. By using our device solution services or purchasing a device from us, you agree to the terms set out below.
Device service Warranty Coverage
All services completed by Broooklyn Phones are covered by a limited warranty. The warranty period varies depending on the type of service carried out and will be clearly communicated to you at the time of service. The following service types are covered under our warranty:
- Screen replacement
- Battery replacement
- Charging port solution
- Water damage solution
- Software and software-related issues
- Other hardware solution
What the Warranty Covers
Our service warranty covers:
- Recurrence of the exact fault that was originally fixed
- Defective parts used during the service
- Workmanship errors made by our technicians
If the same fault reoccurs within the warranty period, Brooklyn Phones will re-examine and re-fix the device at no additional cost.
What the Warranty Does Not Cover
Our warranty does not cover the following:
- Physical damage, cracked screens, or liquid damage occurring after the service
- Faults unrelated to the original service
- Damage caused by unauthorised third-party repairs after our service
- Normal wear and tear
- Devices that have been modified, jailbroken, or rooted after fixation
- Lost or stolen devices
Device Purchase Warranty
Devices purchased from Brooklyn Phones are covered by a limited warranty as communicated at the time of sale. This warranty covers manufacturing defects and hardware faults present at the time of purchase. It does not cover accidental damage, liquid damage, or faults resulting from misuse after purchase.
Device service Process
When you bring your device to Brooklyn Phones for service, the following process applies:
- Step 1 — Free Diagnosis: We assess your device at no charge and identify the fault before any work begins.
- Step 2 — Quote & Approval: We provide a clear, transparent quote. No solution work begins without your approval.
- Step 3 — Service: Our certified technicians carry out the service using quality parts.
- Step 4 — Quality Check: Every serviced device is thoroughly tested before being returned to you.
- Step 5 — Collection: You collect your device with full confidence, backed by our warranty.
Data & Personal Information
Brooklyn Phones is not responsible for any loss of data during the service process. We strongly recommend that customers back up all data before submitting their device for service. Any personal information visible on the device will be treated with strict confidentiality.
Uncollected Devices
Devices that remain uncollected for more than 30 days after the service has been completed will be subject to a storage fee. Devices left uncollected for more than 60 days may be disposed of or recycled, and Brooklyn Phones will not be held liable for any loss arising from this.
Warranty Claims
To make a warranty claim, please contact us within the applicable warranty period with your original service receipt. Our team will assess the device and determine whether the fault falls within the scope of the warranty. We aim to resolve all warranty claims promptly and fairly.
Limitation of Liability
Brooklyn Phones’ liability under this warranty is limited to the cost of the original solution service. We are not liable for any indirect, incidental, or consequential loss arising from a faulty fixation or device, including but not limited to data loss or loss of income.
Changes to This Policy
Brooklyn Phones reserves the right to update this Warranty & Service Policy at any time. Any changes will be reflected on this page with a revised date.
Contact Us
To make a warranty claim or for any service-related enquiries, please contact us:
Phone: 347-342-1400